Settings

Manage plan and billing

Q: Where do I cancel on the web?

Through Manage subscription in the Stripe portal, reached from Settings.

I want to …

… see my current plan, change the subscription, or open the customer portal.

Before you start

This article is for when you already have a plan or a trial. The first plan pick is intentionally not documented.
On the web, payment goes through Stripe. In the apps it goes through the App Store or Play.

Here's how

Open Settings. The Plan block shows the current state. The plan row names your plan, for example Pro or Ultra. During a trial it reads Ultra trial or Pro trial, with the end date next to it, for example Until Jan 12, 2027. A plan from an invitation that never ends reads Pro, free for life or Ultra, free for life.
Tap the plan row if you want to switch or stay after the trial. You land on the plans screen. Lifetime Pro from an invitation can still open it and subscribe to Ultra. Lifetime Ultra has nothing left to upgrade to, so its row does not open the plans screen.
Manage subscription appears when the plan was bought, also while a free plan from an invitation runs next to that subscription. On the web it opens the Stripe customer portal (payment methods, invoices, cancel). In the iOS app it opens App Store subscriptions. In the Android app it opens Google Play subscriptions. The same button is on the plans screen.
On the plans screen, Coupon code and Redeem coupon apply a code you were given. One code can be redeemed once per account. The iOS app has no coupon field; redeem codes on the web or in the Android app.
Native apps also have Restore purchases if a store purchase did not arrive on this device.
Founder lifetime accounts only see Unlimited Ultra, complimentary. in the Plan block, without the other rows. Lifetime plans from an invitation keep the plan row, plus Manage subscription if you also pay for a subscription. No lifetime plan shows the Invite friends row.
The trial banner offers Subscribe or dismiss. It names your plan. It shows up 14, 7, and 3 days before the end, for example Your Ultra trial ends in 7 days. Subscribe to keep collaborating., the day before with Your Pro trial ends tomorrow. Subscribe to keep collaborating., and after the end with Your trial has ended. Shared workspaces are paused until you subscribe.
The plans screen shows Start 30-day trial only while your trial is unused. Once it is used, also by a trial from an invitation, the plans screen offers only subscriptions.
Leave the plans screen with the back arrow at the top left. It returns to the screen you came from, or to your workspaces otherwise.

The result

You know which plan is active and until when, and can open the portal or the plans screen without guessing.

Common questions

Where do I cancel on the web?

Through Manage subscription in the Stripe portal, reached from Settings.

Why is there no trial card on the plans screen?

Each address gets one trial. Yours is already used, for example by a trial from an invitation. Pick a subscription instead.

I have a free plan from an invitation and still pay.

A free plan does not stop a subscription. Cancel it through Manage subscription. Until it ends, a subscription for the same plan stays in front, then the invitation plan takes over.