ZEITLICHT
Back to overview

Settings

Cancel your subscription

I want to …

… cancel my subscription, even without signing in.

Before you start

  • Applies to Pro and Ultra. For web subscriptions paid through Stripe, we set the end in Stripe for you.
  • Apple and Google bill subscriptions from the iOS or Android app. Cancel those in the App Store or on Google Play. The form accepts these cancellations too, and the confirmation tells you where to cancel.
  • You do not need to sign in, only the email address of your Zeitlicht account. Because the form doesn't know who sent it, we first check that the cancellation came from the account holder. Until then nothing changes in Stripe. The check does not push back the end of your contract.
  • A trial ends by itself and costs nothing.

Here's how

  1. Open Cancel contracts here. The link sits at the bottom of every page on zeitlicht.app, below sign-in, sign-up, and the plans page on the web, and in the app under Settings in the Plan block. It opens the form on zeitlicht.app in your browser.
  2. Choose the type: Ordinary cancellation or Extraordinary cancellation for good cause. For an extraordinary one, write the reason in Reason.
  3. Enter your name under First and last name and, under Email address of your Zeitlicht account, the address you sign in with. The confirmation goes there.
  4. Under Contract, keep Zeitlicht subscription (Pro or Ultra) or add your plan or invoice number.
  5. Leave End on empty for the earliest possible date, or pick a date.
  6. Tap Cancel now.

The result

A page shows your cancellation with the date and time we received it. Print or save it, or download it with Save as text file. Shortly after, an email confirms receipt with the reference, the date and time received, the type of cancellation, and the requested end. It also says that you were not signed in and that we check first. Once we have checked that the cancellation came from you, we set the end in Stripe and confirm the end of your contract in a second email.

Common questions

When does my subscription end?

A monthly subscription ends at the end of the paid month. A yearly one ends at the end of its first year. If it has already renewed, it ends one month after we receive the cancellation, at the latest at the end of the paid year, and we refund the rest pro rata to your payment method.

What happens to my account?

It stays. You keep your plan until the contract ends, then Free. To remove everything, use Delete profile afterwards.

I picked a date that is too early.

Then the contract ends at the earliest possible date. The second email names it.

When do I learn the end date?

In the second email, after we have checked that the cancellation came from you. For an extraordinary cancellation we also check the reason. If we find no web subscription for your address, we get back to you.

I got a confirmation, but I didn't cancel.

Reply to that email. It says so itself: "Did you not send this cancellation? Then please reply to this email." Nothing changes in Stripe before our check, and if you object, we change nothing.

Why doesn't the email repeat my name and reason?

The confirmation goes to whatever address was typed into the form, so it contains only fixed text and the four details above. Your full notice is on the page after sending and in the text file.

I sent the cancellation twice.

If you send the same cancellation again within about a minute, it counts once, and you see the first confirmation.

Is there another way?

Yes. On the web through Manage subscription in the Stripe portal, or by email to hello@zeitlicht.app.

Related topics