ZEITLICHT
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Reset a forgotten password

I want to …

… choose a new password because I forgot the old one.

Before you start

  • Works on every plan (Free, Pro, Ultra) and for every role.
  • You need access to the inbox of your account email.
  • If the Zeitlicht app is installed on your iPhone or Android phone, the link in the email opens the app.

Here's how

  1. On the sign-in screen, tap Forgot password?.
  2. Enter your email and tap Send reset link.
  3. Open the email "Reset your Zeitlicht password" and tap Reset password. Zeitlicht opens on the Set new password screen. With the app installed on your phone, this happens in the app, otherwise in the browser.
  4. Your email is already filled in. Enter the new password under New password and repeat it under Confirm password. It needs at least 8 characters.
  5. Tap Set new password.

The result

Your password is changed and you are signed in right away, in the app or browser where the link opened. If a different account was signed in there, Zeitlicht switches to the account whose password you reset. If the automatic sign-in fails, Zeitlicht opens Sign in with your email filled in. A different account that was signed in there is signed out first. Sign in with the new password. If you use a password manager, it offers to save or update the password for your email.

Common questions

The page says the link has expired or was already used.

Each link works only once and only for a short time. Tap Request new link and use the newest email.

The link opens the browser instead of the app.

Some mail apps open links in their own browser, or the phone has not linked the site to the app yet. The reset works in the browser too. Afterwards, sign in to the app with the new password.

My password manager still fills in the old password.

Accept the "update password" prompt after you set the new password. If you dismissed it, edit the saved entry in your password manager by hand.

Why does my new password need 8 characters?

Zeitlicht accepts only passwords with at least 8 characters, both when you set one and when you sign in.

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